Privacy Policy for Asoro Automotive

Asoro Automotive (“we,” “our,” or “us”) respects and values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web and mobile applications and related services (collectively, the “Platform”).

1. Information We Collect

Personal Information: Name, email address, phone number, vehicle details (e.g., make, model, year, VIN), location data (with permission), payment information (processed via secure third-party gateways), photos and videos submitted through the app.

Communication & Media Data: Video call data (time, duration, participants – no call content is recorded), uploaded photos for diagnostics, support, or profile verification, messages and chats within the app.

Technical & Usage Data: Device information (type, OS), IP address, browser type, app usage analytics, diagnostic scans and reports.

2. How We Use Your Information

We use the collected information to deliver diagnostic services and vehicle insights, connect users with mechanics and service providers, facilitate in-app chat and video calls, enable photo sharing for clearer diagnostics, provide support and respond to inquiries, analyze usage to improve services and features, and send updates, promotions, and service notifications.

3. Information Sharing

We do not sell your personal data. We may share information with verified mechanics and technicians to complete service requests, third-party tools for payments, analytics, and video call facilitation, and government or legal authorities when required by law. Note: Photos and video call metadata may be accessible to service providers to help diagnose issues or verify services, but content is never shared without consent.

4. Cookies & Tracking

We use cookies and similar tracking technologies to personalize content, remember user preferences, and track app performance.

5. Data Security

We employ encryption, secure APIs, and firewalls to protect your information. While we strive for complete security, no method of data transmission over the internet is entirely secure.

6. User Rights

You have the right to access, update, or delete your information, request data export or account deletion, and withdraw consent for promotional or location-based services.

7. Children’s Privacy

The app is not intended for use by children under the age of 13. We do not knowingly collect data from minors.

8. Third-Party Links

Our services may include links to third-party services. We are not responsible for their content or privacy policies.

9. Changes to This Policy

We may revise this policy periodically. We will notify you via email or in-app alerts.

10. Contact Us

For questions, concerns, or data-related requests, contact:
Asoro Automotive
Email: support@asoroautomotive.com
Website: www.asoroautomotive.com

11. Camera Usage

Our app uses the device’s camera for multiple purposes, including capturing photos and videos for diagnostics, support, vehicle verification, profile photo setup, and video calls. The camera is activated only when needed, and its use is strictly limited to capturing visual information related to your vehicle and facilitating user interactions. All captured images and videos are processed, stored, and transmitted securely in accordance with this Privacy Policy.